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BRIEF HISTORY
Gold Key Casino is one of the oldest and most estalbished names in online gambling. Since the official launch of our casino in 1999 we've entertained millions of players from all parts of the world. As a result of our creative promotions, tournaments and great games Gold Key Casino quickly became an internet favorite. In 1999 we were chosen Online Casino Of The Year.
In 2003 we switched from a browser based casino to a more sophisticated downloadable software. We also added several new games to our suite of casino games, including multiplayer poker and bingo.
From day one we've been committed to high payouts. We believe that the more we pay out, the more player loyalty we can generate and the happier our customers will have. Every winner is an honorary consul for Gold Key Casino.
We're legally licensed and insured in Costa Rica for the purposes of operating an online casino.
GUIDING PRINCIPLES
We've adopted the code of conduct of the industry's leading organization, the Interactive Gaming Council. We've been approved by the Electronic Gaming Commission, SafeBet and The Gambling Commission.
1) High payouts generate more repeat visits and the best form of advertising for Gold Key Casino: word of mouth.
2) Our clients are our greatest assets. Every one of them should be treated with honesty, integrity and care.
3) Winnings are paid promptly and our friendly staff must provide individual attention to every single winner.
4) The highest levels of confidentiality, security and discretion are our top priority. Safety is accomplished by the most current encryption and cyber security measures.
5) Our customer care professionals have to be accessible 24 hours a day, 7 days a week. Every response should be positive, compassionate, caring and prompt. We must treat our customers that same way we'd like to be treated.
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WHAT OTHERS ARE SAYING ABOUT US
There's no greater reward for us than to see that our guiding principles work and our customer love what we do.
ABOUT OUR CUSTOMER CARE DEPARTMENT
"I'm very impressed with your customer care. They really do care about us."
F.A., US
"I like the online chat support. I hate waiting on the phone for the next available agent."
T.M., US
"I'd like to take his opportunity to thank you and your staff for your professionalism and caring attitude. You're several steps above the rest. I was very impressed by Ms. Reuben's quick and friendly handling of my problem. Thank you."
G.J, Canada
"I play at several other casinos, but your customer support team is one of the best there is. Please give my regards to everyone in the crew. They're awesome."
H.D, US
"I must say I have never experienced such great customer service from any web site. Every time I email you I get a response within 10-20 minutes."
J.K., Hong Kong
"I have nothing but praise for your customer care division. They really do care. "
A.J. Sweden
"Your customer service is simply second to none"
J.C. US
"I cannot express my gratitude and appreciation for your quick response to my questions. I know I can be a pain in the a*s sometimes, but your people treat me with respect even at times when I can be a little disrespectful. "
N.H, US
"Hats off to Gold Key Casino's customer support."
O.K, Canada
ABOUT OUR AWARD WINNING GAMES
"I love your new games. They're simply the best there is today."
E.L., France
"I'm an avid video poker players. When it comes to video poker nobody beats Gold Key Casino. You guys are better than any casino in Vegas."
A.G. US
"Gold Key Casino has been my favorite casino since I started playing online. Your new games completely blew me away. The fact that I won $1150 is another major plus. Keep up the great work".
T.B., Canada
"Your nine liner progressives are wonderful. When can I win the $400,000 jackpot? LOL :)"
S.B, US
"Your games are outstanding as far as graphics, sounds and game play are concerned. I've recommended you to several of my collegaues."
R.Q., UK
"Nice job on the new slots. Congratulations. Other casino wish they could be like Gold Key."
T.M, Australia
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